Terms and Conditions

These Terms and Conditions guide your use of our website, the purchase of tickets to events and access to recordings through our platform. By using our website and purchasing tickets or accessing recordings, you agree to these terms.

1. Payment Processing

We utilise secure payment processors including Stripe, PayPal, Google Pay, and Apple Pay. Transactions are encrypted to safeguard your payment information.

We do not store complete payment details. Data is transmitted securely, and we only receive a token to identify transactions, minimising unauthorised access risks.

2. Access to Recordings

Currently, access to recordings is provided without an end date. However, please note that our processes are subject to change, and we reserve the right to reduce the term of access. Any changes will be communicated to users in advance.

3. Cancellations and Refunds

We have a no refunds policy for tickets purchased for our online events and access to interview recordings.

If you experience any technical issues that prevent you from accessing the event or recordings, please email contact@mindinmind.org.uk within 14 days of your purchase, and we will do our best to resolve the issue.

By purchasing tickets or accessing our content, you agree to our refund and cancellation policy, and to be added to our mailing list – you can unsubscribe at any time.

4. Data Protection

We are committed to protecting your privacy and personal information. Any data collected during your use of our website, including but not limited to personal information and browsing history, will be handled in accordance with our Privacy Policy. We will not share your data with any third parties outside of our company without your consent, except as required by law.

5. Intellectual Property

All content provided on our website, including but not limited to text, graphics, logos, images, and recordings, is the property of MINDinMIND and is protected by intellectual property laws. You may not reproduce, distribute, or modify any content without prior written consent from us.

6. Limitation of Liability

In no event shall MINDinMIND, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or the purchase of tickets/access to recordings.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

8. Changes to Terms

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for changes.

By using our website and purchasing tickets/accessing recordings, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you have any questions or concerns, please contact us at contact@mindinmind.org.uk.